Terms Of Service | Cultivate.shop

Cultivate Shop — operated by Cultivate Print, LLC
Effective Date: May 7, 2026
Version: 1.1

1. Acceptance of Terms

By creating an account, accessing, or using Cultivate Shop (the “Platform” or “Service”), you (“Creator,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). Cultivate Shop is operated by Cultivate Print, LLC (“Company,” “we,” “us,” or “our”), a Washington limited liability company. If you do not agree to these Terms, do not create an account or use the Platform.

If you are accepting these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity, and “you” refers to that entity.

These Terms constitute a binding agreement between you and the Company. You acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

2. Description of Service

Cultivate Shop is a software-as-a-service (“SaaS”) creator commerce platform that enables content creators to sell digital and physical products to their audiences through individually hosted storefronts. The Platform provides:

Hosted storefront pages and checkout functionality
Payment processing facilitation via Stripe Connect
Optional print-on-demand fulfillment integration with Cultivate Print
Digital product hosting and delivery
Order management, analytics, and customer communication tools
AI-enabled commerce features (see Section 12)

The Company is a technology service provider. We do not manufacture, stock, sell, or resell your products. You are the sole seller of record for all transactions conducted through your storefront. The Company is not a party to any transaction between you and your end customers.

3. Eligibility

To use the Service, you must: (a) be at least 18 years of age; (b) reside in or operate a business entity in a jurisdiction supported by both the Platform and Stripe; (c) be legally capable of entering into binding contracts; and (d) not be prohibited from receiving services under applicable law.

You must provide accurate, current, and complete registration information and promptly update it if it changes. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You must notify us immediately at [email protected] upon becoming aware of any unauthorized use of your account.

4. Merchant of Record; Creator Responsibilities

You are the merchant of record for all sales made through your storefront. The Company does not act as your agent, reseller, or co-seller. You are solely and exclusively responsible for:

The content, legality, accuracy, and appropriateness of all product listings, descriptions, images, and digital files;
Determining, collecting, reporting, and remitting all applicable sales tax, use tax, VAT, GST, or other transaction taxes in every jurisdiction where you have tax obligations, including obtaining any required tax registrations or permits;
All customer service, including responding to inquiries, processing refunds, resolving disputes, and handling chargebacks;
Compliance with all applicable consumer protection, advertising, product safety, and e-commerce laws in every jurisdiction where you sell;
Maintaining your own privacy policy and customer-facing terms of sale that comply with applicable law;
Honoring any warranties, guarantees, or return policies you offer or are required by law to provide;
Ensuring that your products do not infringe any third party’s intellectual property rights; and
Any and all liability arising from or related to the products you sell, including product liability claims.

5. Fees and Billing

5.1 Platform Access Fee

Access to Cultivate Shop requires a monthly Platform Access Fee of $29.00 USD per storefront (“Platform Access Fee” or “Monthly Fee”). The Platform Access Fee entitles you to full access to all platform features for the applicable billing month.

5.2 Fee Satisfaction Mechanism

The Platform Access Fee is satisfied through a combination of sales-based collection and direct billing, as follows:

Sales-Based Collection. A fee equal to five percent (5%) of the gross sale price of each transaction processed through your storefront (“Transaction Fee”) is collected in real time via a Stripe Connect application fee. Transaction Fees are applied toward your Monthly Fee for the current billing month.
Fee Cap. Once the aggregate Transaction Fees collected in a billing month equal or exceed $29.00, no further Transaction Fees are collected for the remainder of that billing month. Under no circumstances will the total Transaction Fees collected exceed $29.00 in a single billing month.
Shortfall Billing. If the aggregate Transaction Fees collected during a billing month are less than $29.00, the remaining balance (“Shortfall Amount”) will be charged to the payment method on file within seven (7) business days following the close of the billing month.
Example. If you generate $400 in gross sales during a billing month, $20.00 is collected via the 5% Transaction Fee. The remaining $9.00 Shortfall Amount is billed to your payment method. If you generate $600 or more, the full $29.00 is satisfied via Transaction Fees and no additional charge applies.

5.3 Stripe Processing Fees

Stripe’s standard payment processing fees (currently 2.9% + $0.30 per successful card charge for US accounts, subject to change by Stripe) apply to all transactions and are entirely separate from the Platform Access Fee. Stripe fees are deducted by Stripe directly and are not set, controlled, or collected by the Company.

5.4 Fulfillment Costs

If you enable Cultivate Print fulfillment integration, per-order print production and shipping costs are governed by the separate Cultivate Print Terms of Service (available at cultivateprint.com/terms) and are billed independently. Fulfillment costs are not part of the Platform Access Fee.

5.5 Billing Cycle

Each billing month begins on the calendar day of your initial subscription and recurs monthly. The 5% Transaction Fee component is collected in real time. Shortfall Amounts are invoiced within seven (7) business days after the billing month closes, with payment due upon receipt.

5.6 Late Payment

If any Shortfall Amount or other amount owed is not paid when due, the Company may: (a) charge a late fee of 1.5% per month (or the maximum rate permitted by law, whichever is less) on the outstanding balance; (b) suspend your storefront until the balance is paid in full; or (c) terminate your account pursuant to Section 14.

5.7 Price Changes

The Company may change the Platform Access Fee or Transaction Fee percentage with at least thirty (30) days’ prior written notice (via email and in-platform notification). Price changes take effect at the start of the next billing month following the notice period. If you do not agree to the new pricing, you may cancel your account before the change takes effect.

5.8 No Refunds

Platform Access Fees are non-refundable once a billing month has begun, except where required by applicable law.

6. Payment Processing via Stripe Connect

6.1 Stripe Account Required

To accept payments through the Platform, you must create and maintain a Stripe account connected to Cultivate Shop via Stripe Connect (“Connected Account”). By connecting your Stripe account, you agree to the Stripe Connected Account Agreement and Stripe Services Agreement, as may be amended by Stripe.

6.2 Platform Is Not a Payment Processor

The Company is not a payment processor, money transmitter, or financial institution. Stripe is the sole payment processor for transactions on your storefront. The Company facilitates the connection between your storefront and your Stripe Connected Account but does not process, hold, or transmit customer funds (other than the application fee described in Section 5.2).

6.3 Stripe Decisions

Stripe independently determines account eligibility, reserve requirements, holds, payout timing, and account suspensions. The Company has no control over and assumes no responsibility for Stripe’s decisions regarding your Connected Account.

6.4 Chargebacks

You are solely responsible for all chargebacks, disputes, and reversals initiated against transactions on your storefront. Stripe may debit chargeback amounts and associated fees directly from your Connected Account. The Company is not responsible for chargeback losses.

7. Content and Intellectual Property

7.1 Your Content

You retain all ownership rights in and to the content you upload to the Platform, including product listings, images, descriptions, digital files, and storefront customizations (“Creator Content”). You grant the Company a limited, non-exclusive, worldwide, royalty-free, sublicensable license to host, store, display, reproduce, cache, transmit, format, and process Creator Content solely as necessary to operate the Platform and provide the Service to you and your end customers.

This license terminates with respect to specific Creator Content when you remove it from the Platform, and terminates entirely upon account closure, except that the Company may retain archived copies as required for legal, tax, dispute resolution, or backup purposes for a reasonable period not to exceed three (3) years.

7.2 Representations and Warranties

You represent and warrant that: (a) you own or have obtained all necessary rights, licenses, and permissions for all Creator Content; (b) Creator Content does not infringe, misappropriate, or violate any third party’s intellectual property, privacy, publicity, or other rights; (c) Creator Content complies with all applicable laws; and (d) any digital products you deliver function substantially as described.

7.3 Company IP

The Platform, including its design, code, features, documentation, trademarks, and trade dress, is the property of Cultivate Print, LLC or its licensors and is protected by intellectual property laws. These Terms grant you no right to use the Company’s trademarks, logos, or branding except as expressly authorized in writing.

8. DMCA and Copyright Complaints

8.1 Designated Agent

The Company respects intellectual property rights and complies with the Digital Millennium Copyright Act (“DMCA”). Our designated agent for receiving DMCA takedown notices is:

Cultivate Print, LLC
Attn: DMCA Agent
Poulsbo, WA
[email protected]

8.2 Takedown Procedure

If you believe that Creator Content on the Platform infringes your copyright, submit a written notice to the designated agent above containing: (a) identification of the copyrighted work; (b) identification of the infringing material and its location on the Platform; (c) your contact information; (d) a statement of good faith belief that the use is not authorized; (e) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner; and (f) your physical or electronic signature.

8.3 Counter-Notification and Repeat Infringers

Creators who receive a takedown notice may submit a counter-notification in accordance with 17 U.S.C. § 512(g). The Company will terminate the accounts of repeat infringers in appropriate circumstances.

9. Prohibited Uses

You may not use the Platform to:

Sell illegal, counterfeit, stolen, or fraudulent goods or services;
Sell weapons, ammunition, explosives, controlled substances, tobacco, or alcohol;
Sell content depicting, exploiting, or endangering minors in any way;
Sell goods or services subject to U.S. economic sanctions (OFAC);
Engage in fraud, money laundering, terrorist financing, or chargeback abuse;
Misrepresent your identity, business, or the nature of your products;
Distribute malware, viruses, or other harmful code through digital product delivery;
Scrape, crawl, reverse-engineer, decompile, or disassemble the Platform or its underlying technology;
Interfere with the Platform’s operation, security, or other users’ access;
Resell, sublicense, or redistribute access to the Platform;
Violate Stripe’s Prohibited and Restricted Business list; or
Violate any applicable law, regulation, or third-party right.

The Company reserves the right to investigate and take appropriate action, including immediate suspension or termination, for any violation of this Section.

10. End Customer Data

10.1 Data Ownership

Personal data about your end customers (“End Customer Data”), including names, email addresses, shipping and billing addresses, and order history, is your data. The Company processes End Customer Data solely as a service provider (data processor) on your behalf to operate the Service.

10.2 Restrictions on Company Use

The Company will not: (a) use End Customer Data for its own marketing purposes; (b) contact end customers directly except as necessary for transactional purposes you have authorized or as required by law; (c) sell, rent, or disclose End Customer Data to third parties except as described in our Privacy Policy; or (d) use End Customer Data to compete with you.

10.3 Creator Obligations

You are responsible for: (a) providing legally compliant privacy notices to your end customers; (b) obtaining any required consents for data collection and use; (c) responding to end customer data subject access requests; and (d) complying with all applicable data protection laws, including CCPA, GDPR, and others as applicable to your business.

10.4 Data Processing Addendum

If you are subject to the European Union General Data Protection Regulation (“GDPR”) or the UK GDPR, a Data Processing Addendum is available upon request at [email protected] and is incorporated into these Terms by reference.

11. Fulfillment via Cultivate Print

If you enable Cultivate Print fulfillment integration, your use of print-on-demand fulfillment services is governed by the separate Cultivate Print Terms of Service at cultivateprint.com/terms. The Company operates both Cultivate Shop and Cultivate Print, but the services are legally and operationally distinct. Neither these Terms nor the Cultivate Print Terms create cross-liability between the two services except as expressly stated.

12. AI-Enabled Commerce Features

Cultivate Shop includes features that enable AI agents and automated systems to discover, interact with, and facilitate transactions on your storefront, including integration with Stripe Agentic Commerce Protocol (“ACP”) and structured product data exposed to AI crawlers and assistants.

By using the Platform, you authorize the Company to: (a) expose your product catalog, pricing, availability, and storefront metadata to AI commerce channels; and (b) process transactions initiated by authenticated AI agents on behalf of end customers.

You may opt out of AI commerce features in your storefront settings. You remain the merchant of record for all AI-initiated transactions on the same terms as direct transactions, including responsibility for fulfillment, customer service, tax, and disputes.

13. Service Availability; Force Majeure

The Company will use commercially reasonable efforts to maintain Platform availability but does not guarantee uninterrupted, error-free, or secure operation.

The Company is not liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, riots, government action, power failures, internet or telecommunications failures, Stripe outages, DDoS attacks, or third-party service provider failures (“Force Majeure Events”).

14. Term and Termination

14.1 Term

These Terms are effective upon account creation and continue until terminated by either party.

14.2 Creator Termination

You may cancel your account at any time from your account settings. Cancellation takes effect at the end of the current billing month. You remain responsible for all fees incurred through the effective date of cancellation.

14.3 Company Termination

The Company may suspend or terminate your account immediately upon written notice (email constitutes written notice) if: (a) you breach any provision of these Terms; (b) you fail to pay any amount when due; (c) we reasonably believe your storefront poses legal, regulatory, or reputational risk to the Platform; (d) Stripe suspends or terminates your Connected Account; (e) we are required to do so by law or court order; or (f) we cease offering the Service.

14.4 Effect of Termination

Upon termination: (a) your storefront will be deactivated and will no longer accept orders; (b) you will have thirty (30) days to export your data, after which it will be deleted except as required for legal, tax, or dispute resolution purposes; (c) all outstanding Platform Access Fees and Shortfall Amounts become immediately due; and (d) Sections 4, 7, 8, 15, 16, 17, 18, and 19 survive termination.

15. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THE COMPANY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

THE COMPANY DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE; (C) ANY DEFECTS WILL BE CORRECTED; OR (D) THE SERVICE WILL MEET YOUR REQUIREMENTS.

THE COMPANY MAKES NO WARRANTIES REGARDING STRIPE, PAYMENT PROCESSING, PAYOUT TIMING, OR ANY THIRD-PARTY SERVICE.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL PLATFORM ACCESS FEES ACTUALLY PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These limitations apply even if any limited remedy fails of its essential purpose.

17. Indemnification

You agree to indemnify, defend, and hold harmless Cultivate Print, LLC, its members, managers, officers, employees, agents, and affiliates (collectively, “Indemnified Parties”) from and against any and all claims, actions, suits, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:

Your use of the Service or operation of your storefront;
Your products, Creator Content, or sales;
Your breach of these Terms or any representation or warranty herein;
Your violation of any applicable law, regulation, or third-party right;
Disputes between you and your end customers, including chargebacks, refunds, and product liability claims;
Your tax obligations or failure to collect or remit taxes; or
Any claim that your Creator Content infringes any third party’s intellectual property rights.

The Company will provide prompt written notice of any claim subject to indemnification and will reasonably cooperate with your defense, at your expense.

18. Dispute Resolution

18.1 Informal Resolution

Before initiating any formal dispute proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least thirty (30) days.

18.2 Binding Arbitration

If the dispute is not resolved informally, either party may initiate binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. Arbitration will be conducted by a single arbitrator in Kitsap County, Washington, or remotely at the arbitrator’s discretion. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

18.3 Class Action Waiver

YOU AND THE COMPANY AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found unenforceable, the entire arbitration agreement shall be void and disputes shall proceed in court under Section 18.5.

18.4 Small Claims Exception

Either party may bring an individual action in small claims court if the claim qualifies.

18.5 Governing Law and Venue

These Terms are governed by the laws of the State of Washington, USA, without regard to conflict of law principles. For any disputes not subject to arbitration, the exclusive venue is the state or federal courts located in Kitsap County, Washington, and you consent to personal jurisdiction there.

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy and any referenced agreements (including the Cultivate Print Terms of Service if applicable), constitute the entire agreement between you and the Company and supersede all prior agreements, representations, and understandings.

19.2 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

19.3 Waiver

The Company’s failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

19.4 Assignment

You may not assign or transfer these Terms or your account without the Company’s prior written consent. The Company may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

19.5 Notices

Notices to you will be sent to the email address on file with your account. Notices to the Company should be sent to [email protected]. Email constitutes written notice.

19.6 Independent Contractors

The relationship between you and the Company is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship.

19.7 Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights, except that Indemnified Parties are intended third-party beneficiaries of Section 17.

20. Changes to These Terms

The Company may modify these Terms at any time. Material changes will be communicated via email to the address on file and via in-platform notification at least fourteen (14) days before taking effect. Your continued use of the Service after the effective date of any changes constitutes acceptance. If you do not agree to the modified Terms, you must cancel your account before the changes take effect.

21. Contact

Cultivate Print, LLC
Poulsbo, WA

General: [email protected]
DMCA: [email protected]
Privacy: [email protected]

By creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.